FAQs (Frequently Asked Questions)
1. Is an account necessary to place an order?
No, you can check out as a guest. However, creating a Hooria account offers added convenience and enhances your Hooria by Dar shopping experience:
2. How do I create an account?
Creating your Hooria Online Account is quick and simple:
Click the Account icon in the top right corner, then select "Create Your Account". Fill in your details and register.Tap the menu, then the Account icon, enter your details, and register.
3. What if I forget my password?
No worries! Just click “Forgot your password?” in the Account section. Enter your registered email address and you’ll receive a link to reset your password. Then simply log in with your new password.
4. How can I update or edit my shipping and billing address?
Sign in to your account and go to the “Addresses” section:
“Edit” to update an existing address.
“Delete” to remove an address.
“Add a New Address” to save a new one.
5. Where can I view my order history?
Log into your account and go to your Dashboard. There, you can view all your past orders and stay updated on your latest purchases from Hooria by Dar.
1. How can I place an order?
Once you've added your desired items to your shopping bag:
“Shopping Bag” icon and proceed to Checkout.
“Continue to Payment”, select your payment method, and then click “Complete Order”.
If you're signed in to your Hooria account, your details will auto-fill for a quicker checkout.
2. Can I place an order by phone?
Yes! You can place your order by calling us at +92(0)3217777678. Just provide the SKU and preferred size/color variant of the item you’d like to purchase.
3. Can I cancel my order?
Yes, orders can be canceled before they are processed.
Once shipped, you’ll receive a confirmation email with a tracking ID. After delivery, our exchange policy applies.
Note: Hooria may cancel an order due to stock issues, pricing errors, or payment declines.
4. How can I check my order status?
Track your order by clicking the order tracking icon on our website and entering your tracking ID.
You can also call our Customer Service at +92(0)3217777678 for updates.
5. What should I do if there’s a problem with my order?
If you receive a wrong, missing, or damaged item, contact us via email at hooriabydar@gmail.com or call +92(0)3217777678.
Please share your order number and relevant photos. We’ll verify and arrange a replacement or issue a voucher/refund if the item is sold out.
1. What payment options are available?
Cash on Delivery (COD)
Debit/Credit Cards (Visa, MasterCard)
2. Do I need to pay in advance for COD?
No, pay the full amount in cash upon delivery. For high-value orders, we may call to confirm before dispatch.
3. Can I pay COD using a cheque?
No, only cash is accepted for COD orders.
4. Is card payment safe?
Yes, all transactions are processed on a secure, encrypted platform.
5. What if my payment fails?
Check your payment info. If your account was charged, the bank usually refunds within 7 business days. For help, email hooriabydar@gmail.com or call 0321-7777678.
6. Can Billing and Shipping addresses be different?
Only shipping address is needed.
Both addresses are required and can be different.
7. Will I get a refund if I cancel or return my order?
If canceled within 24 hours (before dispatch), you’ll receive a coupon voucher. If the item is unavailable, a refund will be processed within 15 working days.
8. How do I use a coupon or gift card?
Enter the code at checkout. If your total exceeds the coupon value, pay the difference via COD or card.
Note: Coupons are subject to terms, product/category restrictions, and must be used with the registered email.
1. What is the delivery time?
5–7 working days
Up to 15 working days
Orders are processed within 24 hours. Delivery depends on item availability and payment confirmation. Orders may arrive in multiple packages.
2. Are shipping charges included in the order total?
Shipping charges are shown separately at checkout.
3. How do I track my order?
You’ll receive a Tracking ID via email. Use it on the courier’s website or the “Track Your Order” section on our site.
4. What if I miss the delivery?
The courier will try twice. If undelivered, the order is returned. Please give an accurate address.
1. Can I exchange my order?
Yes, you can exchange any item (except Sale items) within 30 days of delivery, provided it's unused, has all tags intact, and is accompanied by the original invoice. Exchange can be done online or at any of our stores.
2. Are there any additional charges on exchange?
No, exchanges are free of charge.
3. How long does the exchange process take?
Online exchanges take 7–10 days. You can also exchange items at our outlets with your order confirmation and invoice.
4. Which items are not exchangeable?
Sale/discounted items are not eligible for exchange.