TERMS AND CONDITION
The following terms and conditions govern our relationship with you and your access to and use of our website.
- Returns and Exchanges
At Hooria By Dar, our customers are our top priority! Our Customer Services team is here to assist you. If you wish to exchange or refund your purchased item, please contact an agent who will guide you through the process outlined below.
Domestic Orders
- Validity:
All products purchased from hooriabydar.co can be exchanged or refunded only if they are received in a damaged condition, incorrect size, or wrong article within 10 days of the delivery date—no questions asked! - Conditions for Exchange or Refund:
Items are eligible for exchange or refund only if they are unused, unwashed, all tags remain intact, and the packaging is in its original condition. Any excess fabric or embellishments used during photoshoots will not be included unless specified on the website. Claims for exchange or refund under these conditions will not be considered valid. - Process for Online Exchange or Refund:
To initiate an exchange or refund, please notify us within 10 days of the delivery date and provide tracking details along with your order number. You can reach our Customer Services team by calling our helpline at (+92) 321-7777-678 or via WhatsApp at (+92) 321-7777-678.
You may choose any of the following approved courier services to return your item. Please share your tracking number within 2 working days of dispatching the item to our premises.
Approved Courier Services:
- TCS
- M&P
- LEOPARDS
- CALL COURIER
- BLUE EX
- TRAX
Return Address:
87-A, Block B3, Gulberg 3, Lahore, Punjab, Pakistan.
All shipping costs will be borne by the customer.
- Refund Policy
Refunds will not be issued in cash but in the form of a “coupon.” If your items meet the required criteria, our Customer Services agent will issue a coupon that can be redeemed for one-time use only. This coupon can be used in cases where the original purchase value differs from the exchanged amount.
- Credit Card Transaction Refund Policy:
If you paid for your order using a credit card and it qualifies for a refund, the same amount will be returned to the credit card used for the original transaction.
- Order Cancellation
Customers may cancel their orders at any time before processing. Hooria By Dar reserves the right to cancel orders for reasons such as item unavailability, defects identified during quality control, or declined credit/debit card payments.
- International Orders
If you receive damaged or incorrect items, please contact our Customer Services team by calling our helpline at (+92) 321-7777-678, via WhatsApp at (+92) 321-7777-678, or by emailing us at info@hooriabydar.co . Please provide the following information for further evaluation:
- Order Number
- Images of the delivered article showing the visible issue
Hooria By Dar reserves the right to refuse compensation or refund for damaged items if this information is not provided.
If an order has been processed or dispatched, it cannot be edited or canceled. If a customer refuses to accept the order upon delivery, Hooria By Dar is not liable for any refunds or compensation for the order amount. If the parcel is held by the Customs department of the destination country, the customer is responsible for providing all necessary documentation to the authorities. Hooria By Dar is not liable for refunds in cases of non-clearance of the parcel.
- Refunds